Refund Policy

At Mi Maya, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the terms below.

1. Return Eligibility

We accept returns within 30 days of the delivery date.
Returned items must:

• Be unused, unworn, and unwashed
• Be in the same condition as received
• Include all original packaging, tags, and labels

Please note that certain items—such as intimate apparel, personal care items, gift cards, or clearance/final sale products—may not be eligible for return.

2. Return Process

To initiate a return, please contact us at info@mi-maya.com with your order number and the reason for return.
Once your request is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

3. Refunds

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:

• Refunds are issued to your original payment method
• Processing time is 10 business days

Please note that any shipping fees (if applicable) are non-refundable.

4. Exchanges

We offer exchanges for the same product in a different size or color—subject to availability.
To request an exchange, please contact us at info@mi-maya.com within 30 days of delivery.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with clear photos of the issue.
We will arrange a replacement or provide a full refund, including return shipping costs.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Clearance or final-sale products
• Personal care or hygiene items

7. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: Mi Maya
Company Name: WVR Business
Company Number: 83952799
VAT Number: NL003894544B30
Phone Number: +1 917 722 5047
Support Email: info@mi-maya.com
Business Address: Bertha van Moerdregtpad 22, 2841 SR, Moordrecht, The Netherlands
Opening Hours: Monday - Saturday: 8:00 AM - 5:00 PM (New York GMT-5)

We aim to respond to all emails within 24 hours.